Frequently Asked Questions (FAQs)


    How will my membership in the BBB make a difference to my customers?
  • Each month, thousands of prospective customers call us before making their buying decisions. Four out of every five callers prefer to do business with a BBB member. Our next caller could be your next customer!
    How do I know when there are inquiries about my business?
  • We record this information for our members and provide them with computer-generated reports annually or upon request.
    How does a BBB membership help my image in the community?
  • When callers to the BBB learn that you are a member of the Bureau, or when customers see your BBB plaque, they know that you stand behind your product and/or services. They also know that you are a good corporate citizen and care about promoting ethical business practices in our community.
    How can the BBB help with a difficult customer?
  • As a BBB member, you are notified immediately if a complaint is filed against your business. This gives you the opportunity to resolve the problem quickly. Businesses can request the Bureau's assistance to help deal with a difficult customer. We also offer mediation and arbitration services than can help you avoid lengthy and costly public court action.
    What are most of your calls about?
  • Although the Bureau does help customers with complaints, 70 to 80 percent of the calls to the BBB are pre-purchase inquiries. In other words, most calls are from people checking on a business prior to making their decision on where to do business.